Are You Ready for the Connected Healthcare Consumer?

Today’s healthcare consumers are wired and ready for the greater ease and convenience that digital transformation has delivered in travel, banking, and many other industries. Yet the gap between what consumers want and what healthcare systems provide is increasing.

Complete this survey to assess your readiness for the connected consumer.

  • Risk assessments are completed on paper in the clinic and/or manually entered. Each assessment is reviewed to determine risk score. Patient care paths are not automatically adjusted to address the risk(s).12345Patients complete risk assessments online. Clinical care team receives a notification if patient responses indicate high risk, and the patient’s care path is automatically tailored to address the risk(s).
  • Patient education is provided via a binder full of printed info and/or in a single “joint class” with patients expected to absorb everything all at once.12345Patient education is provided online in bite-sized pieces, with just the right information at the right time throughout surgery preparation and recovery. Patients can review the information at their convenience on any device. Information is presented in engaging formats such as brief videos.
  • Patient instructions are provided verbally at appointments and/or in “joint class.”12345Patients receive instructions verbally and also online in bite-sized pieces at just the right time during their episode of care. Patients can review the instructions at their convenience on any device.
  • Patients receive paper PROMs survey forms, staff follow up by phone to try to collect completed surveys (and responses are entered manually into a spreadsheet for submission).12345Patients receive electronic PROMs survey forms by email or text, reminders are sent automatically via email or text (and responses are automatically collected and easily extracted for submission).
  • Clinical staff phone patients for pre- and/or post-op check-ins.12345Patients receive email or text notification to complete brief pre- and post-op check-in surveys online. Clinical care team receives a notification if the patient response indicates additional attention is needed to avoid cancellations or readmissions.
  • Patients make appointments in person or by phone, and are given appointment reminders on paper or on a small card.12345Patients can set and check appointments online, and reminders are sent via email or text.
  • Preparation and recovery information is shared with caregivers if they attend appointments with patients.12345Patient can designate caregivers in an online system that caregivers can then access to review preparation and recovery information and instructions at their convenience.
  • Information about an individual patient’s care team members is provided on paper (or cards) at variable times before or after surgery.12345Information about an individual patient’s care team members is accessible and easy to find online on any device at their convenience.
  • Patient satisfaction surveys are provided on paper, staff follow up by phone to try to collect completed surveys, responses are entered manually into a spreadsheet for analysis.12345Patients satisfaction surveys are provided online, accessible on any device, and patients receive reminders via email or text. Responses are automatically collected and data is available for easy analysis.
  • Patients receive separate paper bills by mail from each provider across an episode of care.12345Patients can choose electronic billing, with a single bill per episode or all bills for an episode easily accessible all at once in one location.
  • Patients must request prescription refills from their provider in person or by phone.12345Patients can request prescription refills online.

Get your free report and optional leadership workshop

Submit your completed assessment and we’ll analyze your results and send you a free report. As an additional option, we can present your report in a free workshop with your leadership team at your location.