5 Things Hospitals Can Learn About Patient Engagement From Netflix

Since its inception in 1997, the video streaming and DVD distribution company Netflix has grown into an internationally recognized giant in the entertainment world. In July of this year, the business reported that its subscriber base had grown to 65.55 million, according to Business Insider. There’s no denying that the company has captured the attention […]

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Standardization vs. Personalization: Can Healthcare Do Both?

Usually when personalization is mentioned in the world of healthcare thoughts jump to genetics and personalized medicine with custom cancer drugs and medical devices. However, there is another type of personalization that can be applied to healthcare, to make each patient feel like an individual, rather than just “one of the masses.” The world of […]

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There May be Zombies in Your Hospital

While the CDC and the Pentagon have both issued emergency preparedness plans for a zombie apocalypse, it’s unlikely most hospitals have assessed this kind of “threat.” However, zombies may already be among us, lurking around the corners in hospital hallways or seated at the nearest nurses’ station. Here are three types of “zombies” that may […]

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4 New Lessons on Patient Experience from Disney

It’s been 10 years this month since Fred Lee published his book “If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently.” The book offers hospital administrators and service line directors key insights for transforming their “services” to “experiences,” including: Generating loyalty by doing memorable things that patients don’t expect Being alert on […]

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Is the Phrase “Patient Engagement” Overused?

There is a point when a word or phrase becomes so overused, generalized and convoluted that it essentially becomes meaningless to its audience. For example, here are the 9 most overused corporate buzzwords and clichés (think outside the box, win-win, team player, etc.) I believe the term “patient engagement” is headed towards passing its expiration […]

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9 Inspiring Quotes for Nurse Leaders from AONE 2014

The theme of this year’s American Organization of Nurse Executives (AONE) annual conference was “Inspiring Leadership.” Inspirational keynote speakers seemed to drive the message home for the CNOs and nurse managers in attendance. Below are some of the quotes that were heard repeated through the conference halls: 1. Robert Ballard, President, Institute for Exploration and […]

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