Patient Relationship Management Systems and Meaningful Use

Eligible providers and hospitals are now deep in the trenches of getting their EHR systems up to snuff for compliance for Stage 2 of Meaningful Use. Many of the new requirements require the delivery of electronic health information to the patient outside of the clinic environment.

Paul Cerrato, Editor for InformationWeek Healthcare notes: "Patient portals are probably the best vehicle to provide patients with the data that CMS requires, but smart clinicians will offer much more than these basics, including a well-stocked patient education library; an ‘internal Facebook’ that gives patients the opportunity to share coping skills … and secure email access to clinicians."

These types of Patient Relationship Management Systems that Cerrato describes can help usher patient engagement with health information into a new era. This requires clinics and hospitals to look beyond their own walls and communicate with their patients in an ongoing basis.

In an iHealthBeat special report, Lygeia Ricciardi, Acting Director of the Office of the National Coordinator for Health IT explains that there are three "A’s" that represent the parts of change needed for patient engagement:

  1. Access to Information
  2. Making that information Actionable
  3. Changing Attitudes

The Patient Relationship Management System gives patients access to health information surrounding the total joint replacement process, and makes that information actionable. We hope we are changing some attitudes along the way as well.

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