Avera McKennan Hospital & University Health Center is a 545-bed tertiary hospital and the hub of Avera Health system, a regional network of 300 locations in five states. We found our scores in pain management and transitions of care to be our lowest measures on HCAHPS surveys of joint replacement patients. In seeking ways to improve patient experience and ensure patients have proper expectations and are fully prepared for surgery, we began to explore solutions that might help in these areas. Read the full story in OR Manager.
Avera won a Web Health Award for their Avera TotalCare project. Read more here.
"This program is providing patients and families with the right information at the right time. It helps in staging a major event in someone’s life without overwhelming them. Additionally it allows us to collect immediate feedback, outcomes data and metrics to take action on."
- Julie Benz, Director of Outpatient Therapies