Wellbe Web Site and Application

Terms and Conditions of Use

The following policies govern the use of this web site software and explain how Wellbe.me uses information collected on this site. These policies are subject to change as this web site and software changes. Please check this page for updates.

Eligibility and Authority

This Site and the Services found at this Site are available only to Users who can form legally binding contracts under applicable law. By using this Site or the Services found at this Site, you represent and warrant that you are (i) at least eighteen (18) years of age and/or (ii) otherwise recognized as being able to form legally binding contracts under applicable law.

Medical Advice Disclaimer

The content of the wellbe.me Web Site and its Guided Programs, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment or recommendations of any kind. You should always seek the advice of your qualified heath care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. None of wellbe.me or its content or service providers recommend or endorse any specific tests, physicians, products, procedures, opinions or other information that may be included on the Web Site. Reliance on any information appearing on the Web Site, whether provided by wellbe.me, its content provides, visitors to the Web Site or others, is solely at your own risk.


In order to access some of the features of this Site or use the Services found at this Site, you will have to create an account (an “Account”). You represent and warrant to Wellbe.me that all information you submit when you create your Account is accurate, current and complete, and that you will keep your Account information accurate, current and complete. If wellbe.me has reason to believe that your Account information is untrue, inaccurate, out-of-date or incomplete, wellbe.me reserves the right, in its sole and absolute discretion, to suspend or terminate your Account. You are solely responsible for the activity that occurs on your Account, whether authorized by you or not, and you must keep your Account information secure, including without limitation your customer number/login, password, payment method(s), and shopper PIN. For security purposes, wellbe.me recommends that you change your Account password at least once every six (6) months. You must notify wellbe.me immediately of any breach of security or unauthorized use of your Account. Wellbe.me will not be liable for any loss you incur due to any unauthorized use of your Account. You, however, may be liable for any loss wellbe.me or others incur caused by your Account, whether caused by you, or by an authorized person, or by an unauthorized person.

Links to other Web sites

The wellbe.me Web site includes links to other Web sites; these are provided for your information and convenience only. Wellbe.me does not endorse the products or views expressed in these other Web sites or warrant the accuracy of any of the information on them, and we cannot control the content on these sites. In addition, these other Web sites have their own privacy and security policies, which may differ from the policies of wellbe.me. Your use of any of these other Web sites and any of their information, services, products, and materials is solely at your own risk.

Limitation of liability

In no event shall wellbe.me or its suppliers or vendors be liable to any party for any direct, indirect, special, or other consequential damages arising out of any use of this Web site, or any Web site to which our site links, including without limitation, any lost profits, business interruption, loss of programs or data on your equipment, or otherwise, even if we are expressly advised of the possibility or likelihood of such damages.

Copyright and trademark

All materials on this server and this Web site, including the design, layout, content, and organization are owned and copyrighted by Wellbe.me or its Provider Partners and vendors and are protected by U.S. and international copyright laws.

Use of e-mail addresses

E-mail addresses which are collected on this site are used solely for the purpose of communicating with an individual about wellbe.me business. Unless otherwise indicated, by submitting your e-mail address to us on this site, you give us permission to contact you regarding the subject of your communication. We do not sell addresses or share them with any other entity except where required by law. You may choose to submit your e-mail address to us in order to receive communications about wellbe.me, including announcements about this Web site and other news regarding wellbe.me. Any page requesting e-mail addresses for this purpose will clearly state the intended use and will provide instructions for how to unsubscribe.

E-mail addresses collected from providers upon registration for online services, including member eligibility verification, claims status, and authorization/referral status, are used to communicate with that provider (or representative of the provider) regarding their online account with wellbe.me. E-mail address is used as the username for that account and uniquely identifies the individual within our system. We will not use e-mail addresses for any other purpose unless the individual expressly grants us permission, for example, by checking the checkbox on the registration page “Please send me e-mail announcements related to this site,” except where required by law. If at any time a user wishes to unsubscribe from that list, he or she can send an e-mail to support@wellbe.me requesting to be taken off the list.

Security of e-mail

E-mails sent through the Wellbe.me Web site via the “E-mail Us” page are not secure. Please be advised that we cannot guarantee the security of personal health information that you send to us via e-mail through this site. However, by sending us an e-mail, you give Wellbe.me permission to respond to you via e-mail about that subject.

Security of information sent through this Web site

The following information is sent securely, using a technology called secure socket layer (SSL) with 128-bit encryption, the standard for sending information securely on the Internet. The information is also stored securely once Wellbe.me receives it:

  • Information submitted to change a member address using the form provided on this Web site
  • Information submitted to register for an online account with Wellbe.me allowing access to the online provider services (member eligibility verification, claims status, and authorization/referral status), using the form provided on this Web site
  • Information received and transmitted in the process of using the online provider services (member eligibility verification, claims status, and authorization/referral status)

Privacy of user information collected on this Web site

General users

Wellbe.me is committed to protecting the privacy of all users of this Web site. We do not sell or release information obtained or collected through this Web site, including 
e-mail addresses, to anyone. Wellbe.me collects contact information at the request of prospective members, community partners, and employers to inform them about the plan. Additionally, we collect member contact information to fulfill benefit requests and to update our records. Wellbe.me uses cookies to collect anonymous navigation information about users for the purpose of reporting on or improving our Web site. No sensitive information is stored in the cookies; this information cannot be used to personally identify an individual; and this information helps us create a better Web site. All information is cleared from your computer when you log off the Wellbe.me Web site or close your browser. We do not use persistent cookies. The type of information we collect includes:

  • Date and time of visit
  • IP address (a unique number assigned to each server that accesses the Internet)
  • Browser type (such as Internet Explorer or Mozilla Firefox)
  • Platform type (such as Windows or Macintosh)
  • Pages visited on this Web site
  • Referring sites (including search engines used)
  • Geographic location
  • Internet service provider (such as AOL)

Users of online provider services

Wellbe.me uses information that online provider services (member eligibility verification, claims status, and authorization/referral status) users (such as hospitals and clinics) submit to verify individuals as being associated with a contracted Wellbe.me provider. Wellbe.me uses contact information for communication with that user about the online services for which they register, and occasionally for additional Wellbe.me marketing purposes. Since the online provider services allow access to sensitive personal health information of our members, Wellbe.me tracks and records all user activity related to this portion of the Web site, as required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), including, but not limited to, the date, time, IP address, tax ID number, and username of each visit.

Privacy of personal health information

Wellbe.me and its Provider partners are fully compliant with the federal government regulations regarding the privacy of personal health information as outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Any personal health information sent to Wellbe.me through this Web site will be kept strictly confidential and will be stored securely once on Wellbe.me premises.